Privacy Policy

Collection of information

1. Purposes of using collected information:

  • Supporting clients during conducting transaction
  • Handling inquiries
  • Supporting latest information
  • Analyzing and improving contents and interface of website
  • Conducting surveys
  • Offering special savings and promotions

2. To fully access and use the provided services on vietnam-visa.org.vn, the users need to inform personal information (username, login password, full name, phone number, email, address, etc). All provided information must be legal and accurate. We are not responsible and disclose any untrue information provided. In addition, the users may also be responsible for the privacy and retention of any use of the services under their usernames, passwords, and Users can report to vietnam-visa.org.vn of any illegal use, abuse, violations of confidentiality, saving the username and password of a third party so that we may find appropriate solutions.

3. We may gather users’ non-personally identifiable information (IP address, cookies, time of visit, pages viewed, reference links that lead users to access and other information related to user’s connection with Vietnam Visa) for the purpose of enhancing the efficiency of Vietnam Visa’s service.

Usage of information

Vietnam Visa will collect and use the personal data of users for the proper purposes and in compliance with this “Privacy Policy”.

If necessary, we will contact directly users based on this information in the forms: offer letters, order confirmation letter, thank you letters, technical and confidential information. Users can also receive the latest information of upcoming events or any relevant news when the users subscribe to such emails. Except for the purposes of using personal information as described in this paragraph, we are committed to strictly keep and protect our users’ data privacy.

We only provide personal information of users in the following cases, if necessary:

  1. It is our duty to provide the personal data of clients on demand of the judicial authorities including procuracies, courts, investigation policies in relation to any violation of users;
  2. Our belief is that such disclosure will help us to protect our legitimate concerns before the laws;
  3. Emergency cases requiring the security of others members of Vietnam Visa
Storage of Information

Vietnam Visa will store users’ personal data until there is a request of cancellation or cancellation by the user itself.  In other cases, we will keep users’ personal information confidential.

The details of the agency in charge of the data collection and management

Your comments and feedback on this “Privacy Policy” are welcome. If you have any questions, please contact us with the information below:

vietnam-visa.org.vn

Enterprise registration certificate No.:79-836/2018, issued by Ho Chi Minh City Department of Police on 23 April 2018.

Address: S3-S4 Ba Vi, Ward 15, District 10, Ho Chi Minh City, Vietnam

Telephone: (028) 6292 8892/0908246047

Email: support@vietnam-visa.org.vn

Commitments on the privacy of users’ personal data

The personal data of the users on vietnam-visa.org.vn shall be privately stored under this “Privacy Policy”. The storage and use of the user’s information may only be conducted upon such user’s permission, unless otherwise stipulated by the laws from time to time.

We will not use, transfer, provide or exploit the user’s personal information to a third party without users’ proper permission.

In case the saved information server is attacked by hackers, leading to the loss of a user’s personal information, Vietnam Visa has a duty to report the case to the investigating authorities for timely dealing and ensure the user is promptly informed.